FAQs

Application mobile

I am a professional, how can my institution appear on the application?

All you have to do is contact us and give us a time slot during which you would like to be called back. After answering some questions about your institution, we will be able to determine if you are already equipped (in which case it may be free), or if we need to equip you.

I'm a visitor, why is the institution that I visit not on your application?

To add an institution on the application, even though it is potentially free, we need its agreement. If an institution does not appear on the application, do not hesitate to suggest it to us, and also to contact it in order to explain why it should appear on the application.

Where's the rush information coming from?

Sensors are installed in our partners' institutions (if they don't already have some) in order to measure the real-time occupancy rate (number of people present in the establishment in relation to its capacity) and/or the waiting time. To find out more about the different types of sensors we use, please visit our website or contact us.

How can you provide attendance forecasts?

The data measured in real time is aggregated with other sources of information (attendance history, calendar, application consultations...) and processed by our predictive analysis algorithm every 5 minutes.

What is the waiting time at the museum?

Waiting to enter the museum: if at the moment of starting the queue the application displays a current wait of 20 minutes, you should be able to enter 20 minutes later

What is the occupancy rate in the library?

At the percentage of occupied places, if the occupancy rate is 75% it means that three quarters of the places are taken. For a library with a capacity of 100 places this means that there would only be 25 free places left in the library.

What is the occupancy rate in a university restaurant?

At the percentage of occupied places, if the occupancy rate is 75% it means that three quarters of the places are taken. For a university restaurant with a capacity of 100 seats this means that there are only 25 free seats left in the university restaurant.

What is the occupancy rate at the museum?

The number of people present in the museum in relation to its maximum capacity. If the occupancy rate is 25% this means that there are few people in the museum, so you will be able to enjoy it in optimal conditions. If the occupancy rate is 90% it means that there will be a lot of people in the museum and that the circulation in the spaces will be less easy.

Why are you asking to activate geolocation?

This enable us to display on top of the list, the institutions located around you and on the map. However, you don't have to accept it and you can therefore search for institutions manually.

Reservation service

Why can't I make a reservation with my personal email address?

Some libraries, particularly university libraries, only allow reservations with email addresses whose domain name corresponds to that of the university.

I would like to cancel my reservation, how do I do that?

To do this, simply open the confirmation email you received when you made your reservation and click on "Cancel my reservation".

Why didn't I receive my confirmation email?

In 99% of the cases, the problem comes from an error in the email address given, either because of a typing error or because the email address is not functional. And check your spam.

Why was my reservation cancelled?

There are 2 possibilities: Either you have not confirmed your booking within 2 hours of your request by clicking on the link "Confirm my booking" from the confirmation request email you received in your mailbox (if it was made from the booking site or from the mobile application in the case of a first booking). Either your reservation has been cancelled by the library staff. In this case, we advise you to contact them for more information.